Effective date: May 3, 2026Last updated: May 3, 2026These Terms of Service ("Terms") govern your access to and use of theoperatorplaybook.org, the Operator Playbook newsletter, and any related content or resources (together, the "Service"), all operated by Cross Digital Ventures LLC, a Missouri limited liability company ("we," "us," "our").By using the Service you agree to these Terms. If you do not agree, do not use the Service.
The Service is operated by:Cross Digital Ventures LLC
18005 E 31st Terrace Dr S
Independence, MO 64057
United States
Contact: [email protected]
Operator Playbook publishes free educational content for ecommerce and Shopify operators — articles, social posts, downloadable playbooks, and an email newsletter. All content is provided for informational and educational purposes only.We may add, remove, change, or discontinue any part of the Service at any time without notice.
You must be at least 16 years old to subscribe to the newsletter or use the Service. By using the Service you represent that you meet this requirement.
To receive the newsletter, you provide your email address. You are responsible for the accuracy of the information you submit and for keeping your inbox secure. You may unsubscribe at any time from the link at the bottom of every email.
You agree not to:
use the Service to violate any law or third-party right;
attempt to access the Service through automated means, scrape content at scale, or interfere with how the Service operates;
redistribute our content commercially without written permission;
impersonate us or imply endorsement we have not given.
We may suspend or remove access for anyone who violates these rules.
All written content, downloadable resources, video scripts, branding, and the "Operator Playbook" name are the property of Cross Digital Ventures LLC, except where third-party content is clearly attributed.You are welcome to share links to our articles and quote short excerpts with attribution. Republishing full articles or selling our downloadable playbooks is prohibited without written permission.
Some content on the Service — including video voiceovers, written summaries, and graphics — is produced with the assistance of artificial intelligence tools (including but not limited to ElevenLabs, Anthropic Claude, and CapCut). Voice clones used in our videos are based on the founder's own voice with consent. Any use of an AI-generated voice or likeness is disclosed when required by platform policies.
The Service provides general information about ecommerce, marketing, and business operations. It is not legal, financial, tax, or accounting advice. You should consult a qualified professional before acting on anything you read here. Nothing on the Service creates a client relationship of any kind.
The Service includes links to third-party websites and platforms (TikTok, Instagram, YouTube, Shopify, Klaviyo, etc.) and references their products. We are not responsible for those websites, their content, or their privacy practices. Your use of any third-party site is governed by that site's terms.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not guarantee that the Service will be uninterrupted, secure, or error-free, or that any specific result will follow from applying what you read.
To the fullest extent permitted by law, Cross Digital Ventures LLC and its members, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of your use of the Service.Our aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to one hundred U.S. dollars ($100.00).Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless Cross Digital Ventures LLC from any claim, loss, or expense (including reasonable attorneys' fees) arising out of your misuse of the Service or violation of these Terms.
We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or pose a risk to the Service or other users. You may stop using the Service at any time by unsubscribing from the newsletter.
These Terms are governed by the laws of the State of Missouri, USA, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Jackson County, Missouri, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. The "Last updated" date at the top tells you when. Material changes will be announced in the newsletter. Your continued use of the Service after changes take effect means you accept the updated Terms.
Questions about these Terms?Cross Digital Ventures LLC18005 E 31st Terrace Dr SIndependence, MO [email protected]